Refund Policy

7-Day Money-Back Guarantee on Shared VPN Plans

Try our Shared VPN plans with confidence. If you experience a technical connection issue that our support team cannot resolve within 7 days of purchase, we will issue a full refund.

✓ Eligible for 7-Day Refund (Shared VPN Plans Only)

Your order is eligible for a full refund when all of the following conditions are met:

Shared VPN Subscription: The order is for a Shared VPN plan (One User, Budget, Unlimited, Business, Special Monthly, or 3-Year Special Deal).
Within 7 Days of Purchase: Your refund request is submitted within 7 calendar days of your initial order date.
Unresolved Technical Issue: You have contacted our support team first and allowed our engineers to assist you, and our technical team was unable to provide a working VPN connection for your device.

✕ Non-Refundable Services & Exclusions (Final Sale)

Please note that the following products and situations are not eligible for refunds under any circumstances:

✕ Dedicated IP VPN Servers are Non-Refundable: Because a dedicated server and exclusive static IP address are custom-provisioned specifically for your account upon purchase, all Dedicated IP VPN orders are final sale and non-refundable.
✕ Reseller Accounts & Credits are Non-Refundable: All VPN Reseller plans and wholesale pin packages are final sale and non-refundable once credited to a reseller account.
✕ Third-Party Website & TV Streaming Blocks: Because third-party websites and TV streaming platforms frequently update their regional IP filters outside of any VPN provider's control, we do not guarantee access to specific streaming platforms or websites blocking shared VPN networks, and such blocks do not qualify for a refund.

How to Get Technical Help or Request a Refund

Step 1

Contact Support

Open a ticket at our Support Center within 7 days of your Shared VPN order.

Step 2

Quick Troubleshooting

Our 24/7 engineers will help configure the best protocol (WireGuard, OpenVPN, AnyConnect, or L2TP) for your network.

Step 3

Fast Resolution

If our team cannot establish a working connection on your Shared VPN plan, your refund is issued promptly.

7-Day Money-Back Guarantee on Shared VPN Plans

✓ Eligible for 7-Day Refund (Shared VPN Plans Only)

✕ Non-Refundable Services & Exclusions (Final Sale)

How to Get Technical Help or Request a Refund

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